Help & Contact

Please select the subject below and click for more information.
  • Do I need to register?

    Yes, but we have two options for you:

    If you are in a hurry you can set up an Express Account in which we only require your address; however, if you wish at a later date to convert it a Standard Account, you will just need to request a password.

    We would, however, recommend that you set a Standard Account which gives you access to a host of benefits:

    • You will be able to edit and manage your delivery and billing addresses, change your password.
    • Track your orders, view past orders, track your returns and exchanges.
    • Create your own wishlist.
    • Sign up for our loyalty scheme. The more you shop, the more we treat you.
    • You can also save your payment details to make it easy to shop in the future*

    *Please Note: All payment details are stored external to secure websites. Credit and debit card details are stored on our payment processor Sage Pay's website, to which Repertoire does not have access to.

  • How do I know if my order was successful?

    Once you have paid for your order, you will receive an email confirming you order and stating that your order is being processed.

    (Please note that this email can sometimes be sent to your Junk Mail folder, so please check it if you have not received an order confirmation)

    This means your payment has been successful.

    You will receive a second email with your tracking number and confirming your order has been dispatched.

    (Please check that all information on the order confirmation is correct.)

  • How do I pay for my goods?

    We currently accept payments from:

    • Mastercard
    • Visa
    • Maestro
    • Visa Debit
    • American Express
    • Delta and Electron
    • Paypal
    • Amazon Payment

    We also have an on-line Amazon store.

    To security check payments we use Mastercard Secure or Visa verified. If you have not yet set this with your bank, it may ask you to do so.

    Please note that all payments are subject to security and we may contact you if we require any more information.

  • How do I check if a garment is in stock?

    You will not be able to purchase a garment if that garment is not in stock. The stock on the website is a true reflection of the stock that we have.

    If the size required is not shown, then it is currently unavailable for sale and will only become available for sale if the garment is returned to us by a customer.

    In the unlikely event that we do not have the garment in stock once you have placed your order, a member of our customer service team will be in contact.

  • Can I amend/Cancel my order ?

    If you wish to cancel or amend your order please contact us urgently by email

    Once orders are dispatch we cannot amend or cancel them.

  • Can I change my delivery address?

    Orders placed online do have the option to be dispatched to a separate delivery address. However, for security reasons this service is discretionary and Repertoire reserves the right to only ship to the billing address or verify customers details.

    If you have made a mistake with your address please contact a member of the customer service team by emailing and we will try to amend it if  possible.

    Once the order has been dispatched, then addresses cannot be changed.

    Please note that should you be unable to take delivery of goods & they are returned to us, Repertoire reserves the right to charge you for any subsequent deliveries, or any extra costs incurred by ourselves for re-delivery or return of goods. Goods which cannot be delivered due to incorrect address details being given are liable for the cost of returning & re-delivery of goods.

  • How long does delivery take?

    Once we have cleared your payment and processed your order, we aim to dispatch the goods that day (if orders are placed after 12 noon they may be dispatched the following working day).  

    Your order will  either be dispatched by Royal Mail and will take 2-3 working days.

    We do not send orders on Bank Holidays; orders placed then get sent the next working day, weekend orders are sent out on the following Monday for delivery on Tuesday.

    Please note that although goods are sent next working day, Repertoire cannot be held responsible for any delay incurred by Royal Mail.


  • How Can I Track My parcel?

    All deliveries are sent by a traceable service. Tracking numbers are dispatched to customers, you should receive an email late afternoon following dispatch with your tracking number.  If you do not receive this email, please check your junk mail. If you still have not received it please contact us

    Orders sent by The Royal Mail can be tracked via their website




  • Can someone else sign for my delivery ?

    Royal Mail require a signature at the delivery address to sign for the package, this does not have to be the addressee.

    In some cases a photograph of the parcel at the point of delivery will be supplied as proof of delivery.

    This proof of delivery is electronically logged for security and is taken as proof of delivery by us.

    Once a delivery is made at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure you select an address that you consider safe for delivery if you are unable to sign for it yourself.

    Where customers request delivery to a safe place, Repertoire cannot be held responsible should the delivery go missing once delivered to this location.

  • What time can I expect my delivery?

    Unfortunately, we cannot predict a time frame for  Royal Mail orders.

    If no one is available to accept delivery a card will be left offering you the option to rearrange your delivery to a suitable time.

  • If my parcel is lost will I get reimbursed?

    In the unlikely event that you do not receive your order, we will need to raise a full investigation with Royal Mail. Please email us at and we will contact Royal Mail to raise an enquiry - please note this may take up to 21 days to resolve.

    In most cases we are able to track the parcel down. However, in a situation where the parcel cannot be tracked down we will of course refund your order in full or where possible dispatch an replacement. 

    Please be patient with us while we are running our investigation and a member of the customer service team will keep you updated as much possible throughout the investigation.

  • What If I am not home when it is delivered?

    All orders will be dispatched using a signed service, which means that Royal Mail need to obtain a signature from somebody at the address your order is addressed to. In some cases where a customer has arranged a safe place with Royal Mail then the parcel will be left there and delivery recorded or a photograph taken.

    If Royal Mail are unable to deliver at the address then your parcel will be returned to the nearest Royal Mail depot, Royal Mail will leave you a card at the delivery address, which will have instructions of redelivery or collection.

    Please note that Royal Mail cannot redirect parcels to a different delivery address.

    If Royal Mail cannot deliver to the address after more than one attempt and the customer fails to contact them, the parcel will be returned to ourselves and the order refunded less the postage costs incurred.

  • What if part of my order is missing?

    As items ordered are sometimes in different warehouse locations, they may be dispatched separately and arrive in more than one package.

    If part of your order  appears to be missing please first check your order has not been dispatched in two different packages. If this was the case you will receive emails with  two different tracking numbers. It could be the case that one of the parcels has been held up with Royal Mail. So please track both tracking numbers to identify where the parcel is.

    If part of your order is still missing then please contact

  • Do you delivery to BFPO addresses?

    Yes, we can can ship to a BFPO addresses, please ensure you complete the billing address field with the correct address for the card and complete the delivery address as the BFPO address.

    Will we use Royal Mail to dispatch to BFPO addresses, this service will not be next day and could take up 10 working days.

  • Why can my return not be accepted?

    Garments returned to us in the condition we sent them and with all manufacturers labels attached, will be eligible for a full refund (excluding postage) if within 14 days of receiving your order.

    We cannot refund orders if the original tags have been removed or if garments have been worn or are deemed to be unsaleable eg. have been exposed to strong odours such as perfume or smoke.

    We cannot refund any underwear.

    All returns are subject to inspection and if they are sent back to us in a unsuitable condition we will send it back to you.

    Please click here to see our full refund policy.

  • Exchanging an item

    If you wish to exchange you order, we will happily do this for you - please email to enable us to reserve the size/item you require as an exchange.

    If exchanges are not reserved and confirmed by us, we cannot guarantee the desired item will still be in stock when an item is returned.

    Exchanges will be processed within 1-2 working days of receiving your return, exchanges received on the weekends will be processed on the following Monday. Exchange will be sent to you at no additional charge.


  • How long does it take before I get my refund/exchange ?

    As long as the returned garments meet our refunds criteria then the returns will take approx. 5 working days to process.

    You will be refunded via the method you paid with, the payment method will alter how long the refund will take.

    Paypal and Amazon payments should show instantly in your account, credit card and debit card payments can take between 3-7 working days depending on the card issuer.

    We send exchanges via Royal Mail 2-3 working day delivery, exchanges take around 5 days depending on the method that you send items back to us.

  • I have received the wrong item.

    In the unfortunate event that we have sent you the wrong item. please email our customer service team and they will be able to resolve the situation for you.


  • What happens when my order is faulty?

    Please contact with details of the issue and supply pictures where applicable.

    Once we have all the information regarding the issue, we will decide whether it is appropriate for thel goods to be returned to the manufacturer for inspection. If this is the case we will send you a postage label to return the goods to us.

    If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.
    Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.

    This does not affect your statutory rights.

  • Who pays return postage?

    You are responsible for the cost of returning an item to us for refund or exchange.

    We request that you send garments back by a secure and traceable method as goods are the customer’s responsibility until they reach us.

  • I want to return my goods purchased in store.

    Our website operates separately to our stores and has a different returns policy. Our online returns policy complies with long distance selling regulations.

    If you require a refund or an exchange for an item purchased in store you will need to contact the store directly.




  • Are all your products genuine?

    We can assure you that all items sold by Repertoire are genuine.

    Repertoire has been trading for over 28 years with 3 UK Retail stores. We are one of the UKs leading independent stockists of designer clothing. We buy directly from the brands wholesale divisions or agents.

  • Can I choose the currency I pay in?

    Yes! You can pay in Euros, Dollars or Pound Sterling. Please click on the currency button in the right hand corner at the top of the website and select the currency you wish to use.


  • Do I have to pay VAT?

    As you are purchasing goods from the UK, we are legally obliged to charge you VAT. So all orders are inclusive of VAT.

    " VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back."

    If you are ordering to the Channel Islands or to Switzerland then the VAT will be deducted at the checkout.

    Please note that if your billing address is in the Channel Islands or Switzerland and your delivery address is NOT you will be subject to VAT costs.

  • Is it safe to order online?

    To protect your online security we use a standard SSL encryption technology to store and safely transmit personal and credit card information through our systems.

    All orders are processed through a secure checkout system provided by Sage pay.

    Sage pay store all credit and debit card details, Repertoire has no access to this information.




  • Paypal and Amazon payments

    All Amazon payments are cleared by Amazon and all information is held by them. Amazon charges you when we dispatch the order. If you have paid by Amazon and require a refund then we can apply the refund through your Amazon account.

    All PayPal payments are cleared by PayPal, PayPal sometimes review or hold transactions. We are not told why this happens and we have to wait until the transaction has been cleared by PayPal. Again with PayPal payments refunds are applied to your PayPal account.

    Please note we can only accept PayPal payments from verified PayPal accounts. We cannot accept payments that have unconfirmed addresses. Please visit PayPal's website for details on how to confirm your address or verify your account.

  • When will my card be charged for my order?

    Due to the nature of our payment system, the full cost of the order will be charged to the card as soon as the order is placed. This is also the case with PayPal payments.

    However, Amazon payments are charged as soon as the order is dispatched.


  • Why has my payment been declined?

    Please check that all your details are correct; the billing address, the expiry date and security code are all entered correctly. If this is the case, then it may be the card issuer declining the payment in which case they do not tell us the reason, so you will need to check with them. You will need to use a different card or payment method to complete the order.



  • I am having problems sigining into my account

    Please ensure you are entering the correct user name and password to sign into your account. Please remember that it is case sensitive.

    If you have forgotten your password please click on the 'forgotten password' link to reset your password.

    If you are still having problems, please contact a member of our Customers Service Team.

  • I have not received my order confirmation

    If you have not received your confirmation email, first please check your Junk/Spam folder. If it is not in there please email a member of our customer service team with your full name and address and they will get back to you as soon as possible.

    Please be careful when entering email addresses and be aware that it is case sensitive

  • What is 'Mastercard secure' or ' Visa Verified' ?

    These services have been added for all Visa and MasterCard cardholders to protect your card details with a personal password. This measure has been implemented by card issuers to prevent online fraud, protecting both yourself & websites taking card payments & is the the online version of the PIN number used in shops (but will be a password rather than a 4 digit number)

    For more information please click : Verified by Visa or MasterCard Secure     


  • About Repertoire

    Repertoire Fashion brings you a fantastic choice of Men’s designer clothing, both formal and casual collections, all available online.

    Since opening it’s first stores over 25 years ago, Repertoire has established itself as a leading independent retailer of major designer labels, based in the South of England. Today, with five stores, stocking a variety of collections from over 30 key designer brands, we cover all styles, from casual jeans by a whole host of designers to formal dressing, suiting for men.

    Our expert buyers constantly strive to offer our customers an unparalleled selection of clothing and accessories by adding new brands along side the classic brands.

    Our established network of Repertoire stores; Beaconsfield, Marlow, and Uxbridge, are proud to be a destination shop for top designer fashion. Now, you can buy online with the same confidence as in store from our stupendous selection of stock.

  • Can I contact you by phone?

    Yes, Please call us on +44(0)1753 895 395 any time between 9:30am -5:00pm Monday to Friday.

    Our phone lines are unmanned Saturday. Sunday and Bank Holidays if you have any enquiries on these days please send as an email: and we will reply back to as soon as possible.

    We do sometimes experience a high volume of calls, so please be patient if you can not get through straight away. Your call is important so please send us an email and someone will call back as soon as possible.

  • What email address should I use to contact you ?

    Please email 

    We aim to answer emails as soon as possible, but please appreciate we do experience high volumes of emails, so please be patience. We aim to answer your email within 24 hours.

    Please note that our customer service team operate between the hours of 9AM to 5:30PM Monday to Friday.
    Emails sent after 5:30pm will be answered the next day or in the case of Friday will be answered the following Monday. Emails sent on Saturday, Sunday or a Bank Holiday will be dealt with the next working day.

  • I am a store customer and I have a complaint

    If you have purchased your garment from a store, all complaints and returns need to be processed through the store in question.

    Please contact the store and request the manager, they will be the best fit to assist you.

    Beaconsfield - 01494 681 655

    Marlow - 01628 476 996

    Salisbury -01722 412 666

    Uxbridge - 01895 271 971

    Watford -01923 235 445

  • Do you have retail stores?

    Yes we have 5 retailer stores :

    Beaconsfield - 01494 681 655

    Marlow - 01628 476 996

    Salisbury -01722 412 666

    Uxbridge - 01895 271 971

    Watford -01923 235 445