Help & Contact

Please select the subject below and click for more information.
  • Do I need to register?

    Yes, but we have two options for you:

    If you are in a hurry you can set up an Express Account in which we only require your address; however, if you wish at a later date to convert it a Standard Account, you will just need to request a password.

    We would, however, recommend that you set a Standard Account which gives you access to a host of benefits:

    • You will be able to edit and manage your delivery and billing addresses, change your password.
    • Track your orders, view past orders, track your returns and exchanges.
    • Create your own wishlist.
    • Sign up for our loyalty scheme. The more you shop, the more we treat you.
    • You can also save your payment details to make it easy to shop in the future*

    *Please Note: All payment details are stored external to secure websites. Credit and debit card details are stored on our payment processor Sage Pay's website, to which Repertoire does not have access to.

  • How do I know if my order was successful?

    Once you have paid for your order, you will receive an email confirming you order and stating that your order is being processed.

    (Please note that this email can sometimes be sent to your Junk Mail folder, so please check it if you have not received an order confirmation)

    This means your payment has been successful.

    You will receive a second email with your tracking number and confirming your order has been dispatched.

    (Please check that all information on the order confirmation is correct.)

  • How do I pay for my goods?

    We currently accept payments from:

    • Mastercard
    • Visa
    • Maestro
    • Visa Debit
    • American Express
    • Delta and Electron
    • Paypal
    • Amazon Payment

    We also have an on-line Amazon store.

    To security check payments we use Mastercard Secure or Visa verified. If you have not yet set this with your bank, it may ask you to do so.

    Please note that all payments are subject to security and we may contact you if we require any more information.

  • How do I check if a garment is in stock?

    You will not be able to purchase a garment if that garment is not in stock. The stock on the website is a true reflection of the stock that we have.

    If the size required is not shown, then it is currently unavailable for sale and will only become available for sale if the garment is returned to us by a customer.

    In the unlikely event that we do not have the garment in stock once you have placed your order, a member of our customer service team will be in contact.

  • Can I amend/Cancel my order ?

    If you wish to cancel or amend your order please contact us urgently by phone or email. ( 01753 895 395 or


    Once orders are dispatch we cannot amend or cancel them.

  • Can I change my delivery address?

    Orders placed online do have the option to be dispatched to a separate delivery address. However, for security reasons this service is discretionary and Repertoire reserves the right to only ship to the billing address or verify customers details.

    If you have made a mistake with your address please contact a member of the customer service team on 01753 895 395 and we will try to amend it as soon as possible.

    Once the order has been dispatched, then addresses cannot be changed.

    Please note that should you be unable to take delivery of goods & they are returned to us, Repertoire reserves the right to charge you for any subsequent deliveries, or any extra costs incurred by ourselves for re-delivery or return of goods. Goods which cannot be delivered due to incorrect address details being given are liable for the cost of returning & re-delivery of goods.

  • How long does delivery take?

    Once we have cleared your payment and processed your order, we aim to dispatch the goods that day (if orders are placed after 1pm they will be dispatched the following working day).  

    Your order will  either be dispatched by Royal Mail, DPD or DHL. 

    All DPD parcels are sent next working delivery and Royal Mail parcels will take 2-3 working days.

    Parcels travelling outside of the UK will take longer, we estimate that parcels to Europe will take 3-5 working days and parcels travelling world wide can take between 7-14 working days dependent upon the location.

    We do not send orders on Bank Holidays; orders placed then get sent the next working day, weekend orders are sent out on the following Monday for delivery on Tuesday.

    Please note that although goods are sent next working day, Repertoire cannot be held responsible if the courier fails to deliver next day.


  • Can someone else sign for my delivery ?

    Yes, DPD, DHL and Royal Mail require somebody at the delivery address to sign for the package, this does not have to be the addressee.

    This signature is electronically logged for security, and any signature at the address is taken as proof of delivery by us. Once a delivery is obtained at the address we cannot be held liable for packages misplaced or lost after the signature is recorded. Please make sure you select an address that you consider safe for delivery if you are unable to sign for it yourself.

  • What time can I expect my delivery?

    Unfortunately, we cannot predict a time frame for DHL and Royal Mail orders.

    For DPD orders you will be sent text notifications where a mobile number is supplied on the day of delivery and you will be given a 1 hour time slot. 

  • If my parcel is lost will I get reimbursed?

    If your order is lost on the way to you, we will need to raise a full investigation with our couriers which can take up to 2 weeks. We will work with the courier  to work out what has happened to the parcel and in most cases we are able to track the parcel down. However, in a situation where the parcel cannot be tracked down we will of course refund your order in full or where possible dispatch an replacement. 

    Please be patient with us while we are running our investigation and a member of the customer service team will keep you updated as much possible throughout the investigation.

  • What If I am not home when it is delivered?

    All orders will be dispatched using a signed service, which means that both Royal Mail and DHL need to obtain a signature from somebody at the address your order is addressed too.

    DPD have a service in which you can select a safe place or an alternative address for the goods to be delivered to. If this is selected, neither Repertoire or DPD assume responsibility to lose or damage of items.

    If DHL are unable to obtain a signature at the address given then your parcel will be returned to the nearest DHL depot, DHL will leave you a card at the delivery address, which will have instructions of redelivery or collection.

    If Royal Mail are unable to obtain a signature at the address given then your parcel will be returned to the nearest Royal Mail depot, Royal Mail will leave you a card at the delivery address, which will have instructions of redelivery or collection.

    Please note that neither DHL or Royal Mail can redirect parcels to a different delivery address.If you need a parcel redirect please contact a member of the customer service team.

    DHL can only attempt delivery 3 times after that the parcel is returned to us, if you wish for us to re- dispatched an order  you will have to pay any costs incurred.

  • What if part of my order is missing?

    If part of your order is missing please first check your order has not been dispatched in two different packages. If this was the case you will receive two different tracking numbers. It could be the case that one of the parcels has been held up with Royal Mail. So please track both tracking numbers to identify where the parcel is.

    If part of your order is still missing then please contact a member of the customer service team.

  • Do you delivery to BFPO addresses?

    Yes, we can can ship to a BFPO addresses, please ensure you complete the billing address field with the correct address for the card and complete the delivery address as the BFPO address.

    Will we use Royal Mail to dispatch to BFPO addresses, this service will not be next day and could take up 10 working days.

    If you require any further assistance please contact member of the customer service team.

  • Will I be charged customs and import charges?

    Repertoire does not charge any customs duties on International shipments or any destination outside of the EU. Any customs or duties are charged once the parcel reaches it's destination. These charges must be paid by the recipient of the parcel.

    We unfortunately have no control over these charges nor do we monitor them. As customs policies and import duties vary widely from country to country we cannot tell you how much these charges will be.

    For more information and to find out how much it will cost please contact your local custom office.

  • Amazon and Ebay Returns

    If you have ordered off our Amazon or Ebay site then you will  need to request a returns through them.

  • Why can my return not be accepted?

    We except all garments being returned to us to be returned in the condition we send them and within 14 days of receiving the order.

    We cannot refund ordersif the original tags have been removed if garments have been worn or misused

    We cannot refund any underwear.

    We cannot refund any garments that smell of perfume/cologne.

    All returns are subject to inspection and if they are sent back to us in a unsuitable condition we will send it back to you.

    Please click here to see our full refund policy.

  • Exchanging an item

    If you are unhappy with your order and wish to exchange you order, we will happily do this for you.

    In order to exchange an item(s), please log into your on line account*, selecting ‘your orders’, then the order you wish to exchange. Following the instructions provided,  please state if you wish to have an exchange or a refund, you will then be issued with a returns form which can printed.

    You will  then  need to email to reserve your exchange.

    *Please note if you have a express account, please enter your email address as you were logging in, but instead of logging in please request a password. This will convert your account to a standard account.


    If exchanges are not reserved and confirmed by us , we cannot  guarantee the desired item will still be in stock.

    Exchanges will be processed within 1-2 working days of receiving them, exchanges received on the weekends will be processed on the following Monday.

    For convenience exchanges can be processed in store, see Stores link on this website for locations & opening hours. Exchanges will be issued subject to production of order & payment documentation and providing goods are in their original condition as described above.


  • How long does it take before I get my refund/exchange ?

    As long as the returned garments meet our refunds criteria then the returns will take 1-2 days to process.

    You will be refunded via the method you paid with, the payment method will alter how long the refund will take.

    Paypal and Amazon payments should show instantly in your account, credit card and debit card payments can take between 3-7 working days depending on the card issuer.

    We send exchanges via Royal Mail 2-3 working day delivery, exchanges take around  7 days depending on the method that you send items back to us.

  • What happens when my order is faulty?

    All goods returned to us as faulty, will be returned to the manufacturer for inspection. You must state the fault when requesting a returns form.

    If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.

    Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.

    This does not affect your statutory rights.

  • Who pays return postage?

    You are responsible for the cost of returning an item to us. We do not reimburse the cost of you returning the item to us. However in the case of a garment being faulty or we have made a mistake, we will refund you in full including any costs incurred to you, within reason.

    We do however request that you send garments back by a secure and traceable method as goods are the customer’s responsibility until they reach us.

  • Why have I not be refund my orginal postage?

    Unfortunately we cannot refund the original postage charges.

    All customers are refunded in full minus their original postage charge.

    The postage charge is a separate service that has been completed. We do not profit from the postage.


  • I want to return my goods purchased in store.

    The website operates separately to the stores, we have a different returns policy to them. If you require a refund or an exchange for an item purchased in store you will have to contact the store directly.

    Beaconsfield - 01494 681 655

    Marlow - 01628 476 996

    Salisbury -01722 412 666

    Uxbridge - 01895 271 971

    Watford -01923 235 445


  • Size guides and Care information

    All care and sizing information are located on each of the products pages. We include washing information on each product as well as size guides.

    However, as you can appreciate sizes will vary between brands as well as styles. 

    We have tried to include as much information as possible however if you do require additional please contact our customer service team.

  • Size Guide Mens

    Men’s Shirts Size Chart:

    DRESS SHIRT SIZES, NECK SIZE:                      
    UK & USA:    15    15.5    16    16.5    17    17.5/18
    S-XXXL     S    M    L    XL    XXL    XXXL
    UK Chest    38    40    42    44    46    46/48
    EUROPE:    48    50    52    54    56    56/58

    N.B Most of our shirts are fitted, i.e. Armani or Vivienne Westwood Man and this chart reflects this. For a regular fit shirt, go down a size, unless you want a looser fit, like Boss and Ralph Lauren.                      

    Men’s Polo Shirts Size Chart:
    POLO SHIRT SIZES, NECK SIZE:                      
    S-XXXL     S    M    L    XL    XXL    XXXL
    UK Chest    38    40    42    44    46    46/48
    EUROPE:    48    50    52    54    56    56/58
    UK & USA Collar size:    15    15.5    16    16.5    17

    N.B Most of our polos are a regular fit – our size scale is based on this. Please size up on slimmer fits like Armani and size down on looser fits like the new Boss Green polos.

    Men’s T Shirts Size Chart:
    T SHIRT SIZES, NECK SIZE:                      
    S-XXXL     S    M    L    XL    XXL    XXXL
    UK Chest    38    40    42    44    46    46/48
    EUROPE:    48    50    52    54    56    56/58
    UK & USA Collar size:    15    15.5    16    16.5    17    17.5/18

    N.B Most of our t-shirts are a regular fit – our size scale is based on this. Please size up on slimmer fits like Armani and size down on looser fits like Hugo Boss tees.              

    Men’s Jeans Size Chart:              
    WAIST:    Leg length    Leg length    Leg length  
    (In inches)    30 inches: S = Short    32 inches: R = Regular    34 inches: L = Long  
    30    N/a*    32    N/a  
    32    30    32    34  
    33    N/a    32    N/a  
    34    30    32    34  
    36    N/a    32    34  
    38    N/a    32    34  
    40    N/a    32    34  
    *N/a = not applicable  

    N.B: 7 For All Mankind, Armani Jeans & Armani Collezioni are all at least 34L as standard.

    Men's Trousers & Shorts Size Chart: 
    UK WAIST SIZE:    30    32    34    36    38    40                  
    Approx. Size:    S    M    L    XL    XXL    3XL                  
    TROUSER SIZE:    46    48    50    52    54    56  

    N.B Trousers are all in one length, apart from Armani which are longer as unfinished.

    Men’s Footwear Size Chart: 
    UK SIZE:    6    7    8    9    10    11    12
    EU SIZE:    40    41    42    43    44    45    46
    US SIZE:    7    8    9    10    11    12    13

  • Size Guide Women

    Women’s Clothing International Size Chart*

    UK              6    8    10    12    14    16
                     XS    S    M    L    XL    XXL
    US              2    4    6    8    10    12
    ITALY        38    40    42    44    46    48
    FRANCE    34    36    38    40    42    44
    DENMARK  32    34    36    38    40    42
    EU             34    36    38    40    42    44

    Women’s Footwear International Size Chart *

    3                 36            5
    4                 37            6
    5                 38            7
    6                 39           8
    7                 40           9
    8                 41          10
    9                 42          11

    Women’s Jeans International Size Chart *

    UK Clothes Size                   7    8    9    10    11    12     13    14       
    UK Waist Size (in inches)    25    26    27    28    29    30    31    32   


    *Sizing is approximate


    Please see product pages for specific brands size charts

  • Terminology - Fit Guide

    We use many terms to describe how the garment fit. To help you please read below:

    Skinny Fit - A very tight fit garment which will suit someone who is a slim build looking for an extra fitted look from the clothing.

    Slim Fit - A fitted garment that will fit close to the body and be more shaped, the look will be tight and be most suited for athletic builds.

    Tailored Fit - A similar fit to a regular fit, however this garment will be tailored around the sides or the back to show off a shape suited for the muscular builds. This term is usually used for blazers and shirts. A tailored fit is true to size and is the correct fit for that size.

    Regular Fit ( classic fit ) - A looser fit garment with less shape to it. It would be suited for any person who does not like clothes too close to their body and prefer some extra room.

    Loose Fit - A baggy fit, that will come over sized than the size suggested. It will suit those who like an over-sized look from their clothing or may need a baggy fit for maximum room.

    Custom fit - This fit normally refers to our Ralph Lauren Polo shirts, the fit is narrower in the chest, features shorter sleeves and hems for a streamlined fit. It would be suited for a muscular build.

    Tapered fit - A tapered Jean becomes Skinner as they reach the ankle. They are normally wider at the thigh and thinner at the ankle but some get wider from the knee and thinner at the ankle. This will produce a cut that sits nicely on your shoes.

    Comfort Fit - This fit will have more stretch to it. some comfort jeans are made out of a softer fabric. The fit is normally a straight leg fit with elastane, giving the jean a more comfortable feel.

    Straight leg fit - A straight leg Jean Runs straight down the length of the leg from the hip ankle. It is a slim fit which skims the legs slimming the thighs and the calves.

    Bootcut fit - The bootcut fit follows the thigh but flares slightly from the knee and is the more flattering Jean.

    Stretch - A garment with stretch in it will have elastane in it making the fabric stretchy, the amount of stretch will depend on the percentage of the elastane it has.

  • Are all your products genuine?

    We can assure you that all items sold by Repertoire are genuine.

    Repertoire has been trading for over 20 years with 5 UK Retail stores. We are one of the UKs leading independent stockists of designer clothing. We buy directly from the brands wholesale divisions or agents.

  • Can I choose the currency I pay in?

    Yes! You can pay in Euros, Dollars or Pound Sterling. Please click on the currency button in the right hand corner at the top of the website and select the currency you wish to use.


  • Do I have to pay VAT?

    As you are purchasing goods from the UK, we are legally obliged to charge you VAT. So all orders are inclusive of VAT.

    " VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back."

    If you are ordering to the Channel Islands or to Switzerland then the VAT will be deducted at the checkout.

    Please note that if your billing address is in the Channel Islands or Switzerland and your delivery address is NOT you will be subject to VAT costs.

  • Is it safe to order online?

    To protect your online security we use a standard SSL encryption technology to store and safely transmit personal and credit card information through our systems.

    All orders are processed through a secure checkout system provided by Sage pay.

    Sage pay store all credit and debit card details, Repertoire has no access to this information.




  • Card Security

    To ensure faster dispatch of your purchase and higher security, we suggest that you use card authentication- Verified By Visa or MasterCard Secure.

    Once you have registered and created your own private password with your card issuer, ( if you have not done this before you will be given the option to do so by Sage Pay) you will be automatically prompted at checkout to provide this password each time you make a purchase. This measure has been implemented by card issuers to prevent online fraud.

    For more information please click : Verified by Visa or MasterCard Secure

    Please note that even if you have secured your payment in this way, orders made to a different address to billing address can be subject to further security checks.

  • Paypal and Amazon payments

    All Amazon payments are cleared by Amazon and all information is held by them. Amazon charges you when we dispatch the order. If you have paid by Amazon and require a refund then we can apply the refund through your Amazon account.

    All PayPal payments are cleared by PayPal, PayPal sometimes review or hold transactions. We are not told why this happens and we have to wait until the transaction has been cleared by PayPal. Again with PayPal payments refunds are applied to your PayPal account.

    Please note we can only accept PayPal payments from verified PayPal accounts. We cannot accept payments that have unconfirmed addresses. Please visit PayPal's website for details on how to confirm your address or verify your account.

  • When will my card be charged for my order?

    Due to the nature of our payment system, the full cost of the order will be charged to the card as soon as the order is placed. This is also the case with PayPal payments.

    However, Amazon payments are charged as soon as the order is dispatched.


  • Why has my payment been declined?

    Please check that all your details are correct; the billing address, the expiry date and security code are all entered correctly. If this is the case, then it may be the card issuer declining the payment in which case they do not tell us the reason, so you will need to check with them. You will need to use a different card or payment method to complete the order.



  • I am having problems sigining into my account

    Please ensure you are entering the correct user name and password to sign into your account. Please remember that it is case sensitive.

    If you have forgotten your password please click on the 'forgotten password' link to reset your password.

    If you are still having problems, please contact a member of our Customers Service Team.

  • I have not received my order confirmation

    If you have not received your confirmation email, first please check your Junk/Spam folder. If it is not in there please email a member of our customer service team with your full name and address and they will get back to you as soon as possible.

    Please be careful when entering email addresses and be aware that it is case sensitive

  • What is 'Mastercard secure' or ' Visa Verified' ?

    These services have been added for all Visa and MasterCard cardholders to protect your card details with a personal password. This measure has been implemented by card issuers to prevent online fraud, protecting both yourself & websites taking card payments & is the the online version of the PIN number used in shops (but will be a password rather than a 4 digit number)

    For more information please click : Verified by Visa or MasterCard Secure     


  • About Repertoire

    Repertoire Fashion brings you a fantastic choice of Men’s designer clothing, both formal and casual collections, all available online.

    Since opening it’s first stores over 20 years ago, Repertoire has established itself as a leading independent retailer of major designer labels, based in the South of England. Today, with five stores, stocking a variety of collections from over 50 key designer brands, we cover all styles, from casual jeans by a whole host of designers to formal dressing, suiting for men.

    Our expert buyers constantly strive to offer our customers an unparalleled selection of clothing and accessories by adding new brands along side the classic brands.

    Our established network of Repertoire stores; Beaconsfield, Marlow, Salisbury, Uxbridge and Watford, are proud to be a destination shop for top designer fashion. Now, you can buy online with the same confidence as in store from our stupendous selection of stock.

  • Can I contact you by phone?

    Yes, Please call us on +44(0)1753 895 395 any time between 9:30am -5:00pm Monday to Friday.

    Our phone lines are unmanned Saturday. Sunday and Bank Holidays if you have any enquiries on these days please send as an email: and we will reply back to as soon as possible.

    We do sometimes experience a high volume of calls, so please be patient if you can not get through straight away. Your call is important so please send us an email and someone will call back as soon as possible.

  • What email address should I use to contact you ?

    Please email 

    We aim to answer emails as soon as possible, but please appreciate we do experience high volumes of emails, so please be patience. We aim to answer your email within 24 hours.

    Please note that our customer service team operate between the hours of 9AM to 5:30PM Monday to Friday.
    Emails sent after 5:30pm will be answered the next day or in the case of Friday will be answered the following Monday. Emails sent on Saturday, Sunday or a Bank Holiday will be dealt with the next working day.

  • I am a store customer and I have a complaint

    If you have purchased your garment from a store, all complaints and returns need to be processed through the store in question.

    Please contact the store and request the manager, they will be the best fit to assist you.

    Beaconsfield - 01494 681 655

    Marlow - 01628 476 996

    Salisbury -01722 412 666

    Uxbridge - 01895 271 971

    Watford -01923 235 445

  • Do you have retail stores?

    Yes we have 5 retailer stores :

    Beaconsfield - 01494 681 655

    Marlow - 01628 476 996

    Salisbury -01722 412 666

    Uxbridge - 01895 271 971

    Watford -01923 235 445