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What If I am not home when it is delivered?

All orders will be dispatched using a signed service, which means that both Royal Mail and DHL need to obtain a signature from somebody at the address your order is addressed too.

If DHL are unable to obtain a signature at the address given then your parcel will be returned to the nearest DHL depot, DHL will leave you a card at the delivery address, which will have instructions of redelivery or collection.

If Royal Mail are unable to obtain a signature at the address given then your parcel will be returned to the nearest Royal Mail depot, Royal Mail will leave you a card at the delivery address, which will have instructions of redelivery or collection.

Please note that neither DHL or Royal Mail can redirect parcels to a different delivery address.If you need a parcel redirect please contact a member of the customer service team.

DHL can only attempt delivery 3 times after that the parcel is returned to us, if you wish for us to re- dispatched an order  you will have to pay any costs incurred.

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