All orders will be dispatched using a signed service, which means that Royal Mail need to obtain a signature from somebody at the address your order is addressed to. In some cases where a customer has arranged a safe place with Royal Mail then the parcel will be left there and delivery recorded or a photograph taken.
If Royal Mail are unable to deliver at the address then your parcel will be returned to the nearest Royal Mail depot, Royal Mail will leave you a card at the delivery address, which will have instructions of redelivery or collection.
Please note that Royal Mail cannot redirect parcels to a different delivery address.
If Royal Mail cannot deliver to the address after more than one attempt and the customer fails to contact them, the parcel will be returned to ourselves and the order refunded less the postage costs incurred.