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What If I am not home when it is delivered?

All orders will be dispatched using a signed service, which means that both Royal Mail and DHL need to obtain a signature from somebody at the address your order is addressed too.

DPD have a service in which you can select a safe place or an alternative address for the goods to be delivered to. If this is selected, neither Repertoire or DPD assume responsibility to lose or damage of items.

If DHL are unable to obtain a signature at the address given then your parcel will be returned to the nearest DHL depot, DHL will leave you a card at the delivery address, which will have instructions of redelivery or collection.

If Royal Mail are unable to obtain a signature at the address given then your parcel will be returned to the nearest Royal Mail depot, Royal Mail will leave you a card at the delivery address, which will have instructions of redelivery or collection.

Please note that neither DHL or Royal Mail can redirect parcels to a different delivery address.If you need a parcel redirect please contact a member of the customer service team.

DHL can only attempt delivery 3 times after that the parcel is returned to us, if you wish for us to re- dispatched an order  you will have to pay any costs incurred.

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