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What happens when my order is faulty?

All goods returned to us as faulty, will be returned to the manufacturer for inspection. You must state the fault when requesting a returns form.

If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.

Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.

This does not affect your statutory rights.