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Orders & Delivery

How do I Place An Order?

Order online via the shopping basket and proceed to checkout. Registered users will be required to enter their email address & password, if you have not shopped with us previously, please fill in the online registration form to create your own personal account, this will enable you to request returns.

Telephone Orders

Alternatively you may phone us on 01753 895 395 if you wish to speak to a customer service representative to place an order over the phone, we are open Monday-Friday 9.30am-5pm GMT

What Happens Once I Place an Order

Once cleared payment has been received by us, we will endeavour to dispatch goods within 1 working day.

Please note that orders are processed and dispatched Monday to Friday (excluding Bank Holidays). Orders placed before 1pm will be processed and should be dispatched that day. Orders placed after this time will be processed but not dispatched until the following day.

UK delivery options are Royal Mail  24 Hour or 48 Hour Tracked or  DHL Express Next Working Day all require a signature. Please note that Royal Mail 24 Tracked is a service which aims to deliver next working day and in most cases does. For a guaranteed next working day delivery customers in the UK should choose the DHL option, which is a signed for service.

The cost of UK delivery is from £3.99 prices are calculated at checkout according to the service requested and delivery area. Channel Isles and Republic of Ireland is £9.95 - please allow up to 3 working days. 

All deliveries must be signed for.

We do not send orders on Bank Holidays; orders placed then get sent the next working day, weekend orders are sent out on the following Monday for delivery on Tuesday.

Overseas Delivery

Orders are sent by DHL Express Signed For Delivery taking approximately 1 working day from dispatch.

DHL delivery to Europe (EU Countries) is £17.95 Includes Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden

USA Delivery is by DHL Express at £9.95 and normally takes 2-3 working days

Worldwide (Non EU Countries) is by Royal mail at £19.99 Includes Canada, Hong Kong, Japan, New Zealand, Australia delivery

Whilst all orders are sent promptly using these services, we cannot take responsibility for delays incurred by these carriers.

Duties at Customs

Repertoire does not charge any customs duties on International shipments or any destination outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility Repertoire. 

What if There is No Postage Rate for My Country?

If postage rates for your delivery address do not appear at checkout, then please use this link

contact us or email customerservice@repertoirefashion.co.uk  to find out costs. Delivery costs will be added to your invoice & charged with goods.

Should you be unable to take delivery of goods & they are returned to us, we reserve the right to charge you for any subsequent deliveries, should any extra costs be incurred by ourselves for re-delivery or return of goods. Goods which cannot be delivered due to incorrect address details being given are liable for the cost of returning & re-delivery of goods.

 


 

 
  
  
  

 

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