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If my parcel is lost will I get reimbursed?

If your order is lost on the way to you, we will need to raise a full investigation with our couriers which can take up to 2 weeks. We will work with the courier  to work out what has happened to the parcel and in most cases we are able to track the parcel down. However, in a situation where the parcel cannot be tracked down we will of course refund your order in full or where possible dispatch an replacement. 

Please be patient with us while we are running our investigation and a member of the customer service team will keep you updated as much possible throughout the investigation.