If you are unhappy with your order and wish to exchange you order, we will happily do this for you.
In order to exchange an item(s), please log into your on line account*, selecting ‘your orders’, then the order you wish to exchange. Following the instructions provided, please state if you wish to have an exchange or a refund, you will then be issued with a returns form which can printed.
You will then need to email firstname.lastname@example.org to reserve your exchange.
*Please note if you have a express account, please enter your email address as you were logging in, but instead of logging in please request a password. This will convert your account to a standard account.
If exchanges are not reserved and confirmed by us , we cannot guarantee the desired item will still be in stock.
Exchanges will be processed within 1-2 working days of receiving them, exchanges received on the weekends will be processed on the following Monday.
For convenience exchanges can be processed in store, see Stores link on this website for locations & opening hours. Exchanges will be issued subject to production of order & payment documentation and providing goods are in their original condition as described above.