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Delivery & Returns

How Can I Pay For Goods?

Payment by Debit or Credit is via Sage Pay, a totally secure site operating to accepted industry standards (see privacy policy) used on a large number of websites. When you finalise your purchase you will be directed to the sage pay site. This is completely separate to the Repertoire Fashion site & no card details are transmitted to or stored on the Repertoire Fashion site.

We also accept payments by PayPal & Amazon Checkout.

What is Card Authentication?

To ensure faster dispatch of your purchase, when paying by card we suggest that you use card authentication - Verified By Visa or Mastercard Secure. If you have not already created a password for your credit card on, you will be given the option to do so whilst on the Sage Pay payment site. If your goods are purchased in this way & delivered to the address where your card is registered, then goods can be sent more quickly. If the delivery address is different to the card holder's billing address however we may still require verification of delivery address.

What Happens Once My Payment Has Gone Through?

Upon receipt of payment and address verification, customers will be sent an invoice number and receipt via email

For card transactions a separate Sage Pay email will also be sent to your email address confirming payment. Once goods are dispatched another email will be sent giving you a tracking number which can be used online to track your delivery. Please check your spam/junk folder, as sometimes this can be where they are directed.

Delivery

Once cleared payment has been received, we endeavour to dispatch goods within 1-2 working days of cleared payment. Shoppers using the card authentication services (see above) can expect goods to be dispatched next day.

All UK deliveries are sent via DHL express or Royal Mail, Please note that although goods are sent on the services selected by the customer, Repertoire cannot be held responsible if the carrier fails to deliver within the specified time scale.

We do not send orders on Bank Holidays; orders placed then get sent the next working day, Saturday and Sunday orders are sent out on the following Monday for delivery on Tuesday.

How Much Is Delivery? 

Please see Orders & delivery for full details

Returns

Customers who have set up an account may log into their account to request a return, customers who have not set up a full account eg. when paying by Paypal can email us for a return form sales@repertoirefashion.co.uk

We offer a full refund for the cost of goods (excluding postage) or exchange for any item purchased online, subject to the following conditions:

  • The garment is unworn, unwashed & in its original condition. All manufacturer’s & price tags must remain attached to the garment.
  • Customers wishing to return or exchange goods must contact our Customer Service Department by email (use ‘contact us’ link on this website or email customerservice@repertoirefashion.co.uk) within 7 Working Days of receipt of goods, stating their original order number & the item being returned or exchanged.
  • A returns form will be emailed to customers, which must be completed and returned with goods. We regret that returned goods cannot be accepted without this documentation.
  • Goods must be returned within 7 days of receipt, at the customer’s expense, to the address supplied on the returns form. It is the customer’s responsibility to package goods suitably and use a secure delivery service. We recommend using Royal Mail Registered post or a registered delivery service. Goods are the customer’s responsibility until they reach us.
  • In the case of exchanges, the cost of returning items is the customer’s responsibility, however the cost of redelivering exchanged items will be met by Repertoire, for items in the UK. For exchange items abroad, an additional delivery charge will need to be arranged.
  • Exchanges can only be offered subject to availability and will be sent at no additional cost. If an exchange cannot be offered the customer will be informed by email, a refund will be given for goods but not for delivery costs.
  • If more convenient, for exchanges only, customers may take online purchases to any Repertoire store – see Stores link on this website for locations & opening hours. Exchanges will be issued subject to production of order & payment documentation and providing goods are in their original condition as described above. Please phone store to check for size availability prior to your visit.
  • Refunds can only be credited to the Debit or Credit card used for purchase and will be issued within 30 working days of receipt of goods.
  • Goods received as gifts may be exchanged only for items of the same or higher value, provided that any cost difference and additional delivery charges are paid.

Please note that under Long Distance Selling Regulations, you have 7 working days from receipt of goods, in which to cancel your purchase. Items must be returned using the procedure detailed above, at the customer’s expense. Subject to goods being returned in their original condition, we will issue a full refund for goods only.

Return Of Goods Deemed Faulty By The Customer

All goods returned to us as faulty, will be returned to the manufacturer for inspection.

If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.


Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.

This does not affect your statutory rights.

 

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