CHRISTMAS ORDERS AND RETURNS
UK Orders - Order before 1pm on Tuesday 19th December for Royal Mail 2-3 day delivery. Order before 12 noon on Thursday 21st December for DPD Next Working Day Delivery.
Overseas Orders - Order before 13:00 GMT on Monday 18th December.
Orders placed after Monday 4th December 2017 will be eligible for our extended Christmas returns period. For refund or exchange a return must be requested & goods sent back to us by Monday 8th January 2018.
How Can I Pay For Goods?
We also accept payments by PayPal & Amazon Checkout.
What is Card Authentication?
To ensure faster dispatch of your purchase, when paying by card we suggest that you use card authentication - Verified By Visa or Mastercard Secure. If you have not already created a password for your credit card on, you will be given the option to do so whilst on the Sage Pay payment site. If your goods are purchased in this way & delivered to the address where your card is registered, then goods can be sent more quickly. If the delivery address is different to the card holder's billing address however we may still require verification of delivery address.
What Happens Once My Payment Has Gone Through?
Upon receipt of payment and address verification, customers will be sent an invoice number and receipt via email
For card transactions a separate Sage Pay email will also be sent to your email address confirming payment. Once goods are dispatched another email will be sent giving you a tracking number which can be used online to track your delivery. Please check your spam/junk folder, as sometimes this can be where they are directed.
Once cleared payment has been received, we endeavour to dispatch goods within 1-2 working days of cleared payment. Shoppers using the card authentication services (see above) can expect goods to be dispatched next day.
All UK deliveries are sent via DPD Next Day, DPD Saturday or Royal Mail, Please note that although goods are sent on the services selected by the customer, Repertoire cannot be held responsible if the carrier fails to deliver within the specified time scale.
We do not send orders on Bank Holidays; orders placed then get sent the next working day, Saturday and Sunday orders are sent out on the following Monday for delivery on Tuesday.
How Much Is Delivery?
Please see Orders & delivery for full details
Customers who have set up an account may log into their account to request a return, customers who have not set up a full account eg. when paying by Paypal can email us for a return form email@example.com
We offer a full refund for the cost of goods (excluding postage) or exchange for any item purchased online, subject to the following conditions:
Please note that under Long Distance Selling Regulations, you have 7 working days from receipt of goods, in which to cancel your purchase. Items must be returned using the procedure detailed above, at the customer’s expense. Subject to goods being returned in their original condition, we will issue a full refund for goods only.
Return Of Goods Deemed Faulty By The Customer
All goods returned to us as faulty, will be returned to the manufacturer for inspection.
If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.
Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.
This does not affect your statutory rights.