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Delivery & Returns


Please note that due to UK Bank Holidays, orders placed after 12 noon on 24.3.16 will be processed but will not be collected by DHL until 29.3.16 for delivery on 30.3.16

How Can I Pay For Goods?

Payment by Debit or Credit is via Sage Pay a totally secure site operating to accepted industry standards (see privacy policy) used on a large number of websites. When you finalise your purchase you will be directed to the sage pay site. This is completely separate to the Repertoire Fashion site & no card details are transmitted to or stored on the Repertoir eFashion site.

We also accept payments by PayPal & Amazon Checkout.

What is Card Authentication?

To ensure faster dispatch of your purchase, when paying by card we suggest that you use card authentication - Verified By Visa or Mastercard Secure. If you have not already created a password for your credit card on, you will be given the option to do so whilst on the Sage Pay payment site. A separate window will appear from your card issuer, allowing you to create a password which you can then use for all your online purchases on this & any other website now & in the future. This measure has been implemented by card issuers to prevent online fraud, protecting both yourself & websites taking card payments & is the the online version of the PIN number used in shops (but will be a password rather than a 4 digit number). If your goods are purchased in this way & delivered to the address where your card is registered, then goods can be sent more quickly. If the delivery address is different to the card holder's billing address however we may still require verification of delivery address.

What Happens Once My Payment Has Gone Through?

Upon receipt of payment and address verification, customers will be sent an invoice number and receipt via email – it is important to retain this information as it will be required should you wish to return or exchange an item.

For card transactions a separate Sage Pay email will also be sent to your email address confirming payment. Once goods are dispatched another email will be sent giving you a tracking number which can be used online to track your delivery. Please check your spam/junk folder, as sometimes this can be where they are directed.

In order to help prevent online fraud we also run routine security checks. Customers may be emailed & asked to verify order details and may be asked to supply proof of address, where a separate delivery address has been given. Should an item ordered be out of stock or subject to delay or price change, we will notify you by email, giving you the opportunity to reconfirmed or cancel your order. If we do not get a response within 48 hours, the remaining order will be processed and dispatched. We will not be held liable for any financial or consequential loss arising as a result of an incorrect price being displayed on our website

How do I Place An Order?

Order online via the shopping basket and proceed to checkout. Registered users will be required to enter their email address & password, if you have not shopped with us previously, please fill in the online registration form to create your own personal account.

Once cleared payment has been received, we endeavour to dispatch goods within 2 working days or once cleared payment has been received. Shoppers using the card authentication services (see above) can expect goods to be dispatched next day.

All UK deliveries are sent via DHL express or Royal Mail, Fully Insured Next Day delivery, which offers a secure, reliable and trackable service, all deliveries must be signed for. Please note that although goods are sent next working day, Repertoire cannot be held responsible if the carrier fails to deliver next day.

We do not send orders on Bank Holidays; orders placed then get sent the next working day, Saturday and Sunday orders are sent out on the following Monday for delivery on Tuesday.

How Much Is Delivery?

Goods can be sent to any UK address, wherever is most convenient, for a cost of £5.95 postage & packing (Channel Isle deliveries are charged at £17.95). Customers may be emailed & asked to supply proof of address, where a separate delivery address has been given.

Delivery to UK Mainland is normally next day, for certain destinations eg. Northern Ireland, Jersey and Guernsey allow up to 3 working days, from dispatch and in the interests of both parties, a signature will always be required.

Can I Get Goods Sent Abroad?

Goods can be sent to Europe, America & Australia by Royal Mail Signed For Delivery. Delivery will take approximately 3-5 working days for Europe & longer for other destinations. Prices are:

Europe (EU Countries) £17.95

Includes Austria, 

Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden

Worldwide (Non EU Countries) £22.50

Includes Canada, Hong Kong, Japan, New Zealand, Switzerland, United States Of America

Australia £28.50

Repertoire does not charge any customs duties on International shipments or any destination outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility Repertoire. If postage rates for your delivery address do not appear at checkout, then please contact us at sales@repertoirefashion.co.uk for costs. Delivery costs will be added to your invoice & charged with goods. Should you be unable to take delivery of goods & they are returned to us, we reserve the right to charge you for any subsequent deliveries, should any extra costs be incurred by ourselves for re-delivery or return of goods. Goods which cannot be delivered due to incorrect address details being given are liable for the cost of returning & re-delivery of goods.

Delivery Between Christmas & New Year Period

Please note that orders placed between Christmas & New Year may take longer to arrive than normal, as this is an extremely busy period and DHL do not operate on weekends or public holidays for collection  or delivery.


Please email for a returns number prior to sending goods back.

We offer a full refund for the cost of goods (excluding postage) or exchange for any item purchased online, subject to the following conditions:

  • The garment is unworn, unwashed & in its original condition. All manufacturer’s & price tags must remain attached to the garment.
  • Customers wishing to return or exchange goods must contact our Customer Service Department by email (use ‘contact us’ link on this website or email customerservice@repertoirefashion.co.uk) within 7 Working Days of receipt of goods, stating their original order number & the item being returned or exchanged.
  • A returns form will be emailed to customers, which must be completed and returned with goods. We regret that returned goods cannot be accepted without this documentation.
  • Goods must be returned within 7 days of receipt, at the customer’s expense, to the address supplied on the returns form. It is the customer’s responsibility to package goods suitably and use a secure delivery service. We recommend using Royal Mail Registered post or a registered delivery service. Goods are the customer’s responsibility until they reach us.
  • In the case of exchanges, the cost of returning items is the customer’s responsibility, however the cost of redelivering exchanged items will be met by Repertoire, for items in the UK. For exchange items abroad, an additional delivery charge will need to be arranged.
  • Exchanges can only be offered subject to availability and will be sent at no additional cost. If an exchange cannot be offered the customer will be informed by email, a refund will be given for goods but not for delivery costs.
  • If more convenient, for exchanges only, customers may take online purchases to any Repertoire store – see Stores link on this website for locations & opening hours. Exchanges will be issued subject to production of order & payment documentation and providing goods are in their original condition as described above. Please phone store to check for size availability prior to your visit.
  • Refunds can only be credited to the Debit or Credit card used for purchase and will be issued within 30 working days of receipt of goods.
  • Goods received as gifts may be exchanged only for items of the same or higher value, provided that any cost difference and additional delivery charges are paid.

Please note that under Long Distance Selling Regulations, you have 7 working days from receipt of goods, in which to cancel your purchase. Items must be returned using the procedure detailed above, at the customer’s expense. Subject to goods being returned in their original condition, we will issue a full refund for goods only.

Return Of Goods Deemed Faulty By The Customer

All goods returned to us as faulty, will be returned to the manufacturer for inspection.

If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.

Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.

This does not affect your statuatory rights.