What is our Return Policy?
We offer a 7 day refund or exchange policy. Should you wish to receive a refund for your goods or to exchange them, then you must contact us, stating what you wish to return or exchange. This needs to be done as soon as possible after receiving your order either by using the contact us link on our website or by emailing firstname.lastname@example.org. We will then send you a returns form to complete & send back with your order. Goods need to be returned to us within 7 working days of delivery. We regret that we are unable to issue refunds for goods returned to us after this time.
Please email for a returns number prior to sending goods back.
We offer a full refund for the cost of goods (excluding postage) or exchange for any item purchased online, subject to the following conditions:
Please note that under Long Distance Selling Regulations, you have 7 working days from receipt of goods, in which to cancel your purchase. Items must be returned using the procedure detailed above, at the customer’s expense. Subject to goods being returned in their original condition, we will issue a full refund for goods only.
Return Of Goods Deemed Faulty By The Customer
All goods returned to us as faulty, will be returned to the manufacturer for inspection.
If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.
Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.
This does not affect your statutory rights.
All goods ordered from 4th December 2012 may be returned by 5th January 2012 for Exchange. If you require a returns form please email us using the Contact Us link on our website. The normal 7 day return period will remain for refunds.