Returns Policy

What is our Return Policy?

We offer a 7 day refund or exchange policy. Should you wish to receive a refund for your goods or to exchange them, then you must contact us, stating what you wish to return or exchange. This needs to be done as soon as possible after receiving your order either by using the contact us link on our website or by emailing sales@repertoirefashion.co.uk. We will then send you a returns form to complete & send back with your order. Goods need to be returned to us within 7 working days of delivery. We regret that we are unable to issue refunds for goods returned to us after this time.

Please email for a returns number prior to sending goods back.

We offer a full refund for the cost of goods (excluding postage) or exchange for any item purchased online, subject to the following conditions:

• The garment is unworn, unwashed & in its original condition. All manufacturer’s & price tags must remain attached to the garment.
• Customers wishing to return or exchange goods must contact our Customer Service Department by email (use ‘contact us’ link on this website or email customerservice@repertoirefashion.co.uk) within 7 Working Days of receipt of goods, stating their original order number & the item being returned or exchanged.
• A returns form will be emailed to customers, which must be completed and returned with goods. We regret that returned goods cannot be accepted without this documentation.
• Goods must be returned within 7 days of receipt, at the customer’s expense, to the address supplied on the returns form. It is the customer’s responsibility to package goods suitably and use a secure delivery service. We recommend using Royal Mail Registered post or a registered delivery service. Goods are the customer’s responsibility until they reach us.
• In the case of exchanges, the cost of returning items is the customer’s responsibility, however the cost of redelivering exchanged items will be met by Repertoire, for items in the UK. For exchange items abroad, an additional delivery charge will need to be arranged.
• Exchanges can only be offered subject to availability and will be sent at no additional cost. If an exchange cannot be offered the customer will be informed by email, a refund will be given for goods but not for delivery costs.
• If more convenient, for exchanges only, customers may take online purchases to any Repertoire store – see Stores link on this website for locations & opening hours. Exchanges will be issued subject to production of order & payment documentation and providing goods are in their original condition as described above. Please phone store to check for size availability prior to your visit.
• Refunds can only be credited to the Debit or Credit card used for purchase and will be issued within 30 working days of receipt of goods.
• Goods received as gifts may be exchanged only for items of the same or higher value, provided that any cost difference and additional delivery charges are paid.

Please note that under Long Distance Selling Regulations, you have 7 working days from receipt of goods, in which to cancel your purchase. Items must be returned using the procedure detailed above, at the customer’s expense. Subject to goods being returned in their original condition, we will issue a full refund for goods only.

Return Of Goods Deemed Faulty By The Customer

All goods returned to us as faulty, will be returned to the manufacturer for inspection.

If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.

Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.

This does not affect your statutory rights.

Christmas Returns

All goods ordered from 4th December 2012 may be returned by 5th January 2012 for Exchange. If you require a returns form please email us using the Contact Us link on our website. The normal 7 day return period will remain for refunds.