How Can I Pay For Goods?

Payment is by Debit or Credit card only, via Sage Pay a totally secure site operating to accepted industry standards (see privacy policy) used on a large number of websites. When you finalise your purchase you will be directed to the sage pay site. This is completely separate to the RepertoireFashion site & no card details are transmitted to or stored on the RepertoireFashion site.

What is Card Authentication?

To ensure faster dispatch of your purchase, we suggest that you use card authentication - Verified By Visa or Mastercard Secure. If you have not already created a password for your credit card on, you will be given the option to do so whilst on the Sage Pay payment site. A separate window will appear from your card issuer, allowing you to create a password which you can then use for all your online purchases on this & any other website now & in the future. This measure has been implmented by card issuers to prevent online fraud, protecting both yourself & websites taking card payments & is the the online version of the PIN number used in shops (but will be a password rather than a 4 digit number). If your goods are purchased in this way & delivered to the address where your card is registered, then goods can be sent more quickly. If the delivery address is different to the cardholder's billing address however we may still require verification of delivery address.

What Happens Once My Payment Has Gone Through?

Upon receipt of payment and address verification, customers will be sent an invoice number and receipt via email – it is important to retain this information as it will be required should you wish to return or exchange an item.

A separate Sage Pay email will also be sent to your email address confirming payment

Once goods are dispatched another email will be sent giving you a tracking number which can be used online to track your delivery. Please check your spam/junk folder, as sometimes this can be where they are directed.

In order to help prevent online fraud we also run routine security checks.

Customers may be emailed & asked to verify order details and may be asked to supply proof of address, where a separate delivery address has been given.

Should an item ordered be out of stock or subject to delay or price change, we will notify you by email, giving you the opportunity to reconfirmed or cancel your order. If we do not get a response within 48 hours, the remaining order will be processed and dispatched. We will not be held liable for any financial or consequential loss arising as a result of an incorrect price being displayed on our website.

How Long Will It Take For My Order To Reach Me?

Christmas Delivery

UK Mainland delivery Order by 10am on Wednesday 21^st December for guaranteed* delivery before Christmas

For deliveries to Ireland, the Channel Isles & UK Highlands & Islands Orders should be placed before 12pm Monday 19^th December

For deliveries to Europe orders must be placed before 12pm Friday 16^th December

For deliveries to America, Australia, New Zealand and Asia will be dispatched as normal but cannot be guaranteed for Christmas.

*All orders are dispatched using DHL Express Next Working Day delivery, orders will be dispatched by ourselves but  delivery will be dependent on DHL. We will continue to process orders after this time and will dispatch them as quickly as possible, but we cannot guarantee Christmas delivery.

How do I Place An Order?

Order online via the shopping basket and proceed to checkout. Registered users will be required to enter their email address & password, if you have not shopped with us previously, please fill in the online registration form to create your own personal account.

Once cleared payment has been received, we endeavor to dispatch goods within 2 working days or once cleared payment has been received. Shoppers using the card authentication services (see above) can expect goods to be dispatched next day. All deliveries are sent via DHL express or Royal Mail, Fully Insured Next Day delivery, which offers a secure, reliable and trackable service, all deliveries must be signed for. Please note that although goods are sent next working day, Repertoire cannot be held responsible if the carrier fails to deliver next day.

We do not send orders on Bank Holidays; orders placed then get sent the next working day, Saturday and Sunday orders are sent out on the following Monday for delivery on Tuesday.

How Much Is Delivery?

Goods can be sent to any UK address, wherever is most convenient, for a cost of £5.95 postage & packing. Customers may be emailed & asked to supply proof of address, where a separate delivery address has been given.

Delivery to UK Mainland is normally next day, for certain destinations eg. Northern Ireland, Jersey and Guernsey allow up to 3 working days, from dispatch and in the interests of both parties, a signature will always be required.

 

Can I Get Goods Sent Abroad?

Goods can be sent to Europe, America & Australia by Royal Mail Signed For Delivery. Delivery will take approximately 3-5 working days for Europe & longer for other destinations. Prices are:

Europe (EU Countries) £12.95
Includes Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden

Worldwide (Non EU Countries) £22.50
Includes Canada, Hong Kong, Japan, New Zealand, Switzerland, United States Of America

Australia £28.50

Repertoire does not charge any customs duties on International shipments or any destination outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility Repertoire

If postage rates for your delivery address do not appear at checkout, then please contact us at sales@repertoirefashion.co.uk for costs.

Delivery costs will be added to your invoice & charged with goods. Should you be unable to take delivery of goods & they are returned to us, we reserve the right to charge you for any subsequent deliveries, should any extra costs be incurred by ourselves for re-delivery or return of goods. Goods which cannot be delivered due to incorrect address details being given are liable for the cost of returning & re-delivery of goods.

 

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