Orders & Delivery
Ordering
Order online via the shopping trolley and proceed to checkout. Registered users will be required to enter their email address & password, if you have not shopped with us previously, fill in the online registration form to create your own personal account.
Payment is by Debit or Credit card only, via Worldpay a totally secure site operating to accepted industry standards (see privacy policy).
Upon receipt of cleared payment and address verification, customers will be sent an invoice number and receipt via email – it is important to retain this information as it will be required should you wish to return or exchange an item.
In order to help prevent online fraud we also run routine security checks. Customers may be emailed & asked to verify order details and may be asked to supply proof of address, where a separate delivery address has been given.
Should an item ordered be out of stock or subject to delay or price change, we will notify you by email, giving you the opportunity to reconfirmed or cancel your order. If we do not get a response within 48 hours, the remaining order will be processed and dispatched. We will not be held liable for any financial or consequential loss arising as a result of an incorrect price being displayed on our website.
Delivery
Once cleared payment has been received, we endeavor to dispatch goods within 2 working days. All deliveries are sent via Business Post Fully Insured Next Day delivery, which offers a secure, reliable and trackable service, all deliveries must be signed for.
Goods can be sent to any UK address, wherever is most convenient, for a cost of £5.95 postage & packing. Customers may be emailed & asked to supply proof of address, where a separate delivery address has been given.
Delivery costs will be added to your invoice & charged with goods. Should you be unable to take delivery of goods & they are returned to us, we reserve the right to charge you for any subsequent deliveries, should any extra costs be incurred by ourselves for re-delivery or return of goods.
Delivery to UK Mainland is normally next day, for certain destinations eg. Northern Ireland, Jersey and Guernsey allow up to 3 working days, from dispatch and in the interests of both parties, a signature will always be required.